Fulfillment Terms – Cyrus Rugs

Fulfillment Terms

Orders placed on-line will be picked by us and booked for courier pick-up within 3 days.

Delivery is door to door, with an estimated delivery time of 7 to 10 days under normal circumstances.

As you are aware the widespread COVID lockdowns in many states and regions continues to create unprecedented delivery demand. This is placing pressure on couriers, leading to delivery delays in some regions. NSW, Victoria, and the ACT, in particular are under the strictest COVID lockdown restrictions, leading to delivery delays.

Once you are provided with Tracking Details, please allow 24 hours for your delivery to flow into the courier's system. You can then track your delivery or follow up with the courier company after that point.

While we endeavour to act as quickly as possible in picking your order and arranging a courier service to deliver it to you, we cannot control delivery times / delays caused by State Government restrictions that are in force in your area. 

We are unable to ship to PO Box addresses.

Some Rural and regional areas are depot collection only.

Every care is taken to provide our customers with the quickest and most economical / cost effective freight choice, but no responsibility will be taken for delayed deliveries due to natural disasters or unforeseen events.