SHIPPING TERMS & CONDITIONS

Shipping relates to online orders only.

What are the delivery charges?
We offer free shipping on orders over $250, in some cases there are freight costs involved for specific areas, but you will receive correspondence from Cyrus Rugs prior to shipping if this applies to your delivery address. Postcodes that incur extra freight charges can be found on our "Extra freight charges" page, please email us via info@cyrusrugs.com.au with the products you are interested in for a freight quote to these postcodes.

Delivery information & time frames?
In most cases deliveries occur within a week but allow 7 - 10 business days as transit times vary depending on your location (rural / remote areas will inevitably take longer). Please be aware that public holidays affect the above ETA and over the Christmas period your delivery could be delayed by an extra 5 working days as some warehouse, depot and even courier companies close for the end of year break or have an extra workload. We suggest you order well in advance during this period.

Are deliveries door to door?
Most deliveries are door to door but please note that some rural areas are depot only service and in some remote areas we cannot deliver. Which service is provided is determined by the local courier and is not always something we have control over. Cyrus Rugs will always opt for a door-to-door delivery where possible.

Are tracking details provided?
Yes. You will receive tracking details with all of your orders so you can track your delivery.

Specific delivery requirements
Should special requirements be requested (eg: asking to be contacted prior to delivery, or requiring a specific time/date for delivery) please note that all deliveries are performed by a third party courier and transport company and we have no control on how they operate. Therefore we are unable to guarantee any of your mentioned requirements can be fulfilled, although we may try to leave a note of your wishes where possible.

Calling Cards
We opt for a service with the carriers that if nobody is at the nominated address to accept and sign for the item, they will leave a calling card for you to call them and make suitable delivery arrangements.

Authority to Leave
We do not give authority to leave on your behalf, you can make arrangements directly with the transport company once we give you the tracking details. You are liable for any loss or damage that occurs as a result of you giving the transport company authority to leave.

Do we deliver to PO Box addresses?
No. Please note that we are unable to ship to PO Box addresses.

Do we deliver to Remote Locations (Australia) & international addresses?
Remote locations within Australia & International orders incur additional freight charges. For deliveries to remote locations in Australia or shipping overseas you may prefer to contact us via info@cyrusrugs.com.au to obtain a quote prior to purchase.