Empire Rug Collection - 3501-Q
All orders in Australia will be shipped promptly for delivery within 3 – 10 working days.
Our delivery service includes:
- Online tracking
- Free Transport Insurance
- Calling Card (if no one is present to accept the initial delivery attempt)
- Customer service desk support on our hotline 1800 784 784
Online orders that amount to $299 or less incur a $39 flat fee within Australia
Online orders over $300 are free (some exclusions)
Detailed information can be found on our Shipping T&Cs page.
EXCHANGE If you are not satisfied with your selection for any reason, you may exchange your purchased item(s) within 7 days as long as it’s returned its original / unused condition.
REFUND When you purchase a rug from one of our stores, please choose carefully as we DO NOT give refunds if you simply change your mind or choose a wrong size or colour.
Detailed information can be found on our Return Policy page.